Return, Refund, Exchange and Cancellation Policy

Last updated: August 4, 2026

The Derma Co is owned by Honasa Consumer Limited, and its international online store, www.thedermaco.store, is operated by Distacart Inc.

This policy applies to orders placed through www.thedermaco.store in all countries available at checkout. Any additional consumer rights provided under the applicable laws of your country will continue to apply.

1. Return Window

Customers may request a return within 14 calendar days from the date of delivery.

To qualify for a return, the product must:

• Be unused, unopened and in its original condition.

• Have its original seal, packaging, labels and accessories intact.

• Be accompanied by valid proof of purchase or the order number.

• Have been purchased directly from www.thedermaco.store.

Because we sell skincare, cosmetic and personal-care products, products that have been opened, used or had their original seal removed cannot be returned for hygiene and safety reasons unless they were received damaged, defective or incorrect.

2. How to Request a Return

To request a return, contact our customer support team at support@thedermaco.store within the applicable return window.

Please provide:

• Your full name.

• Order number.

• Product name and quantity.

• Reason for the return.

• Clear photographs or videos where the product is damaged, defective or incorrect.

Our support team will review the request and provide return instructions and the authorised return address.

Please do not send a product to any address without receiving return authorisation from our support team. Unauthorised returns may not be accepted or refunded.

3. Change-of-Mind Returns

Returns requested because the customer changed their mind, ordered the wrong item or no longer wants the product will be accepted only when the product is unused, unopened and in its original sealed packaging.

For change-of-mind returns:

• The customer is responsible for return shipping costs.

• The original shipping and delivery charges are non-refundable unless required by applicable law.

• We do not charge a restocking fee.

• The customer should use a trackable shipping service.

• We are not responsible for return parcels lost or damaged while being shipped by the customer.

4. Damaged, Defective, Incorrect or Missing Products

Please inspect your order as soon as it is delivered.

If an item is damaged, defective, incorrect or missing, contact us within 7 calendar days of delivery at support@thedermaco.store.

Please include:

• Your order number.

• The affected product name.

• Clear photographs of the product.

• Photographs of the outer and inner packaging.

• A brief description of the issue.

After reviewing the information, we may offer an appropriate resolution, including:

• A replacement at no additional cost.

• A full refund.

• A partial refund, where appropriate and agreed with the customer.

For an approved damaged, defective or incorrect-item claim, we will cover the reasonable return shipping cost or provide return instructions where the product must be returned.

We may be unable to approve claims where the product has been used, altered, disposed of or damaged after delivery without sufficient photographic evidence.

5. Non-Returnable Products

The following products cannot be returned unless they were delivered damaged, defective or incorrect:

• Opened or used skincare, cosmetic or personal-care products.

• Products with broken, removed or altered seals.

• Products not in their original packaging.

• Products damaged because of misuse, improper storage or failure to follow product instructions.

• Products purchased from another retailer or marketplace.

• Free gifts, samples and promotional products.

• Products specifically identified as final sale or non-returnable before purchase.

• Gift cards, where applicable.

6. Exchanges

We do not offer direct exchanges for change-of-mind requests.

Customers may return an eligible unopened product under this policy and place a new order for the preferred item.

Damaged, defective or incorrect products may be replaced after the claim has been reviewed and approved by our customer support team.

7. Refund Process

Once an authorised return is received, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will be processed to the original payment method within 5 business days after the return has been received and inspected.

After we process the refund, your bank, card issuer or payment provider may require an additional 5–10 business days to reflect the amount in your account. These external processing times are outside our control.

Refunds will not normally be issued through a different payment method.

If only part of an order is returned, only the value of the approved returned product will be refunded. Original shipping charges are refundable only when the order was incorrect, damaged or defective due to our error, or where required by applicable law.

8. Order Cancellations

Customers may request cancellation by contacting support@thedermaco.store as soon as possible after placing the order.

An order can be cancelled only if it has not yet been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled. After delivery, an eligible product may be returned according to the conditions stated in this policy.

Submitting a cancellation request does not guarantee cancellation. We will confirm by email whether the request was completed successfully.

Approved cancellation refunds will be issued to the original payment method. Bank or payment-provider processing times may apply.

9. Refused and Undeliverable Shipments

If an order is refused by the customer or cannot be delivered because an incorrect or incomplete address was provided, the refund may be issued only after the parcel has been returned to us.

Actual outbound shipping charges, return shipping charges, customs charges or other non-refundable carrier costs may be deducted from the refund where legally permitted.

No deduction will be made where non-delivery resulted from an error by The Derma Co or its delivery partner.

10. Allergies, Sensitivities and Product Suitability

Product ingredients, directions and other relevant information are displayed on the applicable product pages.

Customers should review the ingredient list before purchase and perform a patch test where appropriate. A product generally cannot be returned because it was unsuitable for an individual customer after it has been opened or used, unless applicable consumer law provides otherwise.

Please discontinue use and seek appropriate professional advice if irritation or an unexpected reaction occurs.

11. Contact Information

For questions, cancellations, returns or refunds, contact:

Email: support@thedermaco.store
Phone: +1 (888) 392-5155
Support hours: Monday to Friday, 9:00 AM–6:00 PM

International Store Operator:
Distacart Inc.
883 N Shoreline Blvd, Suite B220
Mountain View, CA 94043
United States

India Office:
Unit No. 404, 4th Floor, City Centre
Plot No. 05, Sector 12, Dwarka
Southwest New Delhi, Delhi 110075
India

Nothing in this policy limits any mandatory consumer rights available under the laws applicable to the customer’s purchase.